Help Centre

Struggling to contact us?

Why not Request a Callback and a member of our team will give you a call back at your preferred time.

We always aim to return call requests at your chosen time, however; at busy times this might not be possible, but we will always endeavor to call you on the day requested.

Unsure of your order status?

If you have received an email from us and unsure what it means, please click below for an overview of our order statuses:

What is my order status

I haven't received my item?

If you haven't received your tracking number via text or email then please enter your details below and we will get back to you promptly with an accurate update to the whereabouts of your order:

Where is my item?

My item is damaged?

In the unlikely event you receive a damaged item, we will always offer an immediate resolution. To report a damaged item to us and begin the resolution process, please report it to us via the below form:

Report a damaged item

Once brought to our attention, a member of our team will be in touch promptly to resolve your issue.

I have received the incorrect item?

Errors are extremely rare but can occasionally happen. If your order has been fulfilled incorrectly, please report it to us via the below form and a member of our team will get the correct item dispatched and delivered immediately.

Report an incorrect item

I need to return my order

We offer a hassle free return process and always aim to return a customers money as soon as possible. When returning an unwanted item, you can arrange the return yourselves or we can collect the unwanted items at your convenience for a competitive rate. To begin a return of an unwanted item, please complete the below form and let us know your preferred option;

Return an unwanted item

How do I report a problem regarding warranty?

All purchases have a 10 year warranty. If you have an item which you believe has failed inside the warranty period, please report it to us via the below form and we will get back to you as soon as possible with a prompt resolution.

Report a warranty issue

If you have an issue or question which isn't mentioned above then please contact us via email (hello@radiatoroutlet.co.uk) or call us on 0845 860 5908 and we will be happy to assist.